Privacy Policy

Sanctree Psychology Privacy Policy

Website: https://sanctree.co.uk
Contact Email: sanctree@proton.me

At Sanctree Psychology, we respect your privacy and are committed to protecting your personal and sensitive data in accordance with UK GDPR and professional standards.

1. Comments and Public Interaction

  • No public comments are allowed on this website.
  • Visitors cannot upload content or files to the public site.
  • Any interaction through online forms, emails, or booking systems is private and secure.

2. Online Bookings

  • We offer an online booking system for appointments.
  • The information you provide during booking (name, email, appointment details) is stored securely and only accessed by authorized staff.
  • We do not share your booking information with third parties except for necessary service provision (e.g., sending appointment reminders).

3. Media

  • Uploaded images or media content for therapy purposes are never publicly accessible.
  • Visitors should avoid uploading images with embedded location data (EXIF GPS).

4. Cookies

  • Cookies are used to enhance your experience on the site:
    • Temporary cookies detect browser compatibility.
    • Login or booking cookies store session information for convenience.
  • These cookies do not track sensitive client information and are discarded when sessions end, except for standard functional cookies.

5. Embedded Content

  • Our site may include embedded content such as videos or forms from trusted third-party providers (e.g., YouTube).
  • These providers may collect data in accordance with their own privacy policies.
  • We do not embed any content that collects sensitive client data without your explicit consent.

6. Data Sharing

  • Your personal or clinical data is never shared with third parties, except:
    • Where required by law (e.g., safeguarding or public safety concerns).
    • For necessary service provision (e.g., sending appointment reminders).
  • We do not sell, rent, or trade your data.

7. Data Retention

  • Personal and clinical data collected via online bookings, emails, or client communications is retained for 7 years in accordance with British Psychological Society (BPS) and NICE guidelines.
  • Data required for administrative, legal, or professional reasons may be kept longer, in line with statutory obligations.

8. Secure Client Data

  • All client and personal data is stored on secure servers provided by our hosting provider (Hostinger), with limited access to authorized personnel only.
  • Online forms, emails, and bookings are encrypted in transit using SSL.
  • We take additional measures to secure data stored on our servers, including restricted access and regular security monitoring.

9. Your Rights

  • You have the right to:
    • Access the personal data we hold about you
    • Request correction of inaccuracies
    • Request erasure of your data (except where retention is required by law)
    • Restrict processing or object to processing
    • Receive a copy of your data in a portable format
  • Requests should be sent to sanctree@proton.me.

10. Summary

We comply fully with UK GDPR.

No public comments or uploads are allowed.

Embedded content is used only from trusted sources.

Client data is secure, not shared publicly, and retained according to BPS/NICE guidelines.

Online forms, emails, and bookings are encrypted in transit, and stored data is protected by Hostinger’s secure servers.